AUTONET TV

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At Westside Automotive, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

Westside Automotive
12510 Oxford Park Dr.
Houston, TX 77082
281-589-8984
http://www.houstonwestsideautomotive.com

Not a Good Vibe (Driveshaft Failure)

When you feel your vehicle vibrating as you're driving down the road, one cause could be something you may not have ever seen: your driveshaft.  It is underneath the vehicle and most drivers don't climb under there to take a look very often.  The driveshaft is a cylindrical part that helps conduct the rotational power from your engine to your drive wheels.  If you have a four-wheel drive vehicle, you may have two driveshafts. 

The drive shaft has bushings, and when they wear out, that's a likely source of the vibrations.  When the bushings are in good condition, they prevent the driveshaft from vibrating.  And if you don't get your vehicle repaired fairly soon after discovering vibrations, they'll continue to get worse and cause other components of the drivetrain to wear out.

The driveshaft is, of course, only one part of the drivetrain.  It includes other parts such as axles, transmission, differentials and joints.  They all work together and need to be maintained properly.  When a driveshaft fails, there can be symptoms other than vibrations.  They include difficulty turning, rattles, clunks and squeaks coming from underneath your vehicle. You may even feel a shudder when you accelerate from a stop.

Driveshafts can fail when they get corroded or damaged by rough roads, curbs and debris. A trained technician with experience working on drivetrains uses specialized equipment that doesn't further damage the drivetrain's other parts.  Sometimes the entire driveshaft will have to be replaced; sometimes the problems can be fixed by replacing individual components. 

Your vehicle's drivetrain was engineered to propel you smoothly down the road.  When time and distance begin to take their toll, have your vehicle looked at by your service facility. They'll know how to properly pinpoint what's causing your problems and restore your vehicle to the reliable, smooth, safe machine its designers worked hard to create.

Westside Automotive
12510 Oxford Park Dr.
Houston, TX 77082
281-589-8984
http://www.houstonwestsideautomotive.com

Give me a Brake (Light)!

If that little brake warning light pops up on your dash, do you know what it means? Well, if you said no, you wouldn't be alone. You know it has something to do with your brakes, but exactly what? You're not sure. One of the reasons is that it could mean a lot of different things.

It could be something simple, like you put your parking brake on and forgot to take it off. Easy fix, you're on the road in seconds.

Or, it could mean there's something wrong with your anti-lock brake system. That is a pretty complex symphony of speed sensors, computers and wiring, and sometimes things get a little out of whack. You could have a defective sensor or some wiring may have gotten damaged or come loose. A trained technician at Westside Automotive with special equipment can sort it all out.

It's also possible you have low brake fluid. That could be caused by a number of things. One simple reason is that your brake pads have worn down. Replacing them could solve the problem. Another possibility is that you have a leak in your brake system. That could be serious. If your brake fluid level gets really low, your stopping power goes down along with it, and a vehicle that can't stop is a safety hazard to you and others on the road.

Of all the warning lights on your instrument panel, pay attention to the brake warning light. If it comes on, come on over to Westside Automotive very, very soon. A vehicle is great when it's moving. But if it can't stop, well, that is a disaster waiting to happen.

We’d love to hear from you. Let us know if you have any questions.

Westside Automotive
12510 Oxford Park Dr.
Houston, TX 77082
281-589-8984
http://www.houstonwestsideautomotive.com